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DPD App wins German Design Award

 

  • The DPD App is the winner in the "Apps" category
  • Intuitive design and functionality impress the international jury of experts

 

Frankfurt, 23 October 2017 – The DPD App is one of the winners of the "German Design Award 2018" competition. In recognition of the intuitive design of DPD Germany's app the jury of the German Design Council (Rat für Formgebung) pronounced it the winner in the "Apps category. The award, which was initiated in 2012, is one of the world's most prestigious design competitions.

The German Design Award is the premium international prize presented by the German Design Council. Its objective is to discover, present and honour unique design trends. Every year awards are presented to top-quality product and communication design entries which are all in their way pioneering on the international design landscape: "We are all the more delighted that this year the DPD App is among the applications which have been honoured. It confirms not only that the functional scope and usability of our app for iOS and Android are without equal on the parcels market, but also that DPD has made a strong impression with its intuitive and appealing design", explains Michael Knaupe, Director Customer Experience & Communications at DPD Germany Deutschland.

The multiple award-winning DPD App (already downloaded around 1.3 million times) has been continuously optimised since 2015. This summer it received a fully redesigned layout which enables even more intuitive use. In the development process there was particular focus on the social media feedback provided by users. However, the work on usability and design is by no means at an end. A dedicated digital customer experience team is working on a daily basis with external stakeholders on improving the design further.

The home screen of the new app features a personal dashboard which adapts automatically to individual use and parcel status (for example: "Hello Marie Blum, your parcel will be delivered between 16:09 and 17:09 hrs today."). In this way the personalised app enables faster access to shipments and the relevant delivery options.

This latest relaunch represents a further extension of DPD's established digital services, with which the DPD App has been setting benchmarks for years. For example, the map-based real-time tracking of shipments is just as unique on the German parcels market as the delivery forecast which is precise to within 60 minutes. In addition, no other parcel service offers such flexible redirection and new delivery options online, even while the parcel is already out for delivery. With its digital return button DPD has also set standards for the industry - and as if that were not enough, the app now enables parcels to be shipped at the click of a mouse and even creates digital parcel labels.

The wide-ranging innovative capacity which has made DPD an industry leader in terms of digital customer services is demonstrated not least by its service rating function which already features more than 1 million ratings from parcel consignees, as well as the unique online option for tipping delivery personnel whose service is especially well received.

 

 

Image: Intuitive, user-friendly and stylish in appearance: the design of the DPD App.

Image available in print quality at https://www.dpd.com/de/Home/Ueber-DPD/Presse-Center/Pressemitteilungen.

 

About DPD

DPD Germany is part of DPDgroup, the second-largest international parcel delivery network in Europe. Throughout Germany DPD has 78 depots and 6,000 Pickup parcelshops. A workforce of 8,000 and 10,000 delivery drivers are in daily operation on behalf of the company’s customers. Every year the No. 2 on the German parcels market ships around 350 million parcels – providing carbon-neutral transport operations at no additional cost to the customer.

Through innovative technology, local knowledge and dedicated customer care, DPD provides the best possible experience for both shippers and shoppers. DPD’s industry-leading Predict service is setting a new standard for keeping customers closely in touch with their delivery, with real time tracking of their delivery, a one-hour delivery window and a range of options for redirecting parcels. In recognition of this innovation DPD Germany received several awards like the Digital Transformation Award or the UX Design Award.

As part of DPDgroup, DPD in Germany has access to over 28,000 local Pickup points across Europe, and delivers to 230 countries worldwide. DPDgroup’s 30,000 people work together to deliver more than 4 million parcels each day. The sole shareholder in DPD is GeoPost, a wholly-owned subsidiary of Le Groupe La Poste. GeoPost posted sales of €6.2 billion in the year 2016.

 

DPD Press contact

Peter Rey

Senior Referent Media Relations

Wailandtstraße 1

63741 Aschaffenburg

Tel.: 06021 492-7066

peter.rey@dpd.com  

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